Agentforce Prompt & Prompt Template

R

What is a Prompt ?

Prompts are nothing but detailed instructions that help LLMs generate great output.

For example :

Write a professional email to a customer thanking them for purchasing our premium subscription. Keep the tone polite and concise, and highlight three benefits of the premium plan.

What is a Prompt Template ?

A Prompt Template is a reusable structure of instructions that can be filled with variables.
Instead of writing a new prompt every time, you can design a template once and pass in values dynamically.

For example:

Here, {tone}, {role}, {topic}, and {key_points} are variables that can be replaced depending on the context.

  • Template:

Write a {tone} email to a {role} about {topic}. Make sure the email includes {key_points}.

  • Filled Variables:

  • {tone} = friendly

  • {role} = customer

  • {topic} = upcoming feature launch

  • {key_points} = launch date, benefits, and call-to-action

  • Generated Prompt:

Write a friendly email to a customer about the upcoming feature launch. Make sure the email includes the launch date, benefits, and a clear call-to-action.