Think of Salesforce like a cloud where businesses rent space to run their work. Instead of buying big computers or building their own data centers, they just use Salesforce’s online servers.
In that space, they keep all their customer details & transactions like names, what they bought, and any problems they had.
Once we put data into Salesforce
We can Automate tasks : like sending reminders through email or any possible tool you can imagine
We can get Insights from the data : like which products are the best seller.
Teams can Collaborate in one place : sales, marketing, and support all see the same customer info.
We can Integrate : Gmail, WhatsApp, payment apps, and more.
Secure : Salesforce handles safety, backups, and upgrades automatically.
AgentForce : Work done proactively and autonomously, No or Less human input.
So basically: Salesforce is a rented online space where businesses store customer info, automate work, work together, connect apps, and use tools like AgentForce to make smarter decisions.